Client: The State of Michigan
Role: Lead CX Designer
Details: Working onsite in Lansing, Michigan Monday through Thursday, I was responsible for:

  • Conducting workshops with the client and internal stakeholders
  • Creating user-personas and customer journey maps
  • Developing a heuristic evaluation of their current system
  • Distill results from previous workshops to establish information architecture, taxonomies and content strategy.
  • Create wireframes, and customer journey walkthrough using Axure
  • Provide redlines, content, imagery, and supporting assets

Result: Project Implemented. No further information is available.

icon-pdfWireframes (.pdf)

As a User Experience Design Consultant working on-site in Lansing, Michigan┬átogether with a group of of other Deloitte business consultants, I led the team to redesign Michigan’s healthcare portal to better-enable access to Medicaid, Medicare, and other services for those in need of medical insurance and benefits.

This project included user-research, the gathering of business and government requirements, technology research, team-collaboration, Information Architecture, Wireframing, Rapid-Prototyping, Visual Design, and managing a remote team of junior designers in Seattle providing support while I was in Michigan.