To address T-Mobile’s focus on customer service, Tim consulted as the UX Lead conducting research, architecting wireframes, producing rapid prototypes, and designing visual systems and artifacts.

Target users were located in remote call center environments as well as on-site retail locations. To accommodate multiple user-intents, Tim designed an omni-channel and modular design system aggregating multiple data sources providing representatives accurate, timely, and useful customer information.

Client: T-Mobile
Project: Sales & Service Systems
Role: Lead UX/UI Designer

Responsibilities:
  • Plan and conduct workshops with client and internal stakeholders, users and external customers
  • Create user-personas and customer journey maps
  • Develop a heuristic evaluation of their current systems
  • Distill data from workshops and research to establish information architecture, taxonomies and content strategy.
  • Design rapid prototypes using Sketch, Invision, Adobe XD, Axure, HTML, CSS3, JavaScript, and other technologies
  • Codify system-wide styleguides
  • Project and team leadership, management, and mentorship
  • Client presentations
Skills for this project


UX design approach, process, recommendations, and presentation

T-Mobile Omni-Channel Prototype

T-Mobile Sales & Service Project Overview Video


Notifications Dashboard


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