While engaged with T-Moblie as a Senior UX Design Consultant, Tim helped developed a “Go-To-Market” approach around customer service, stakeholder engagement, data-visualization, predictive AI, social engagement, marketing, client-engagement, and many other challenging but interesting roles and requirements.
Project: Customer Service “Go-To-Market”
Role: Lead CX Designer, Front-End Developer, Content Strategist, Subject Matter Expert
- Work with Business and Strategy Stakeholders to develop an approach around customer service, based on learnings from recent engagements
- Distill and analyze data collected during workshops and research to establish information architecture,
- Design and develop a Deloitte-customer-only web-portal to illustrate our approach and provide documentation to support our decisions (not available publicly due to N.D.A. agreements)