Digital Engagement Platform
While at Deloitte Digital, a group of 5 were approached by a partner to engage on a new internal initiative to bring a perspective and proposals to engagement around “The Internet of Things” (aka “IoT”). Helping lead this project, I developed the perspective of developing individual and reusable APIs around 6 particular channels which could be used with multiple types of data-sources to help accelerate the development of new, custom, engaging experiences for our customers.
While I’m restricted from showing much of the outcome of this initiative due to confidentiality agreements — as well as much of it being code around the APIs themselves — the above data visualization helps demonstrate the thinking I was able to bring forth to make new experiences possible.
This project also lead me to further engage with the “IoT” community at Deloitte Digital and work on a “20%” project at Deloitte University to enhance the experience for potential clients, current practitioners, and attendees of conferences while onsite.
Deloitte University Client Experience Enhancements
As a “20%” project, I took the role of CX Design Lead and worked with a small team of Developers and Business Managers to craft a perspective on enhancements to the Deloitte University customer experience. Together we created proposals around Virtual Reality experiences which included the use of Oculus, 3D/360-Degree Video, Touch-Enabled large-screen user-interfaces, Beacons and Geo-Location, social-networking, augmented reality, and holograms.