Tag: Visual Design

Samsung Tizen Social App Store

Samsung: Tizen Mobile UX/UI

In support of the release of Samsung’s Tizen mobile development platform, Tim designed an information architecture and visual design system to deliver a location-based consumer mobile application, connecting users with others and enabling easy access to new content and software. Client: Samsung / Tizen (Deloitte Digital Consultant) Project: Samsung/Tizen App Store Role: Lead CX Designer […]

Customer Service Approach

While engaged with T-Moblie as a Senior UX Design Consultant, Tim helped developed a “Go-To-Market” approach around customer service, stakeholder engagement, data-visualization, predictive AI, social engagement, marketing, client-engagement, and many other challenging but interesting roles and requirements. Client: Restricted (Consultant @ Deloitte Digital) Project: Customer Service “Go-To-Market” Role: Lead CX Designer, Front-End Developer, Content Strategist, […]

The State Of Michigan: Healthcare Portal

Using Human Centered Design research, evaluation, design, and development techniques, Tim led the redesign of Michigan’s healthcare portal enabling better access to Medicaid, Medicare, and other services for those in need of medical insurance and benefits. Client: The State of Michigan Project: Redesign of the state Healthcare web portal Role: Lead CX Designer Responsibilities: Conduct […]

T-Mobile: Sales & Service Dashboards

To address T-Mobile’s focus on customer service, Tim consulted as the UX Lead conducting research, architecting wireframes, producing rapid prototypes, and designing visual systems and artifacts. Target users were located in remote call center environments as well as on-site retail locations. To accommodate multiple user-intents, Tim designed an omni-channel and modular design system aggregating multiple […]

Dashwire / HTC / Orange: “Reflect” & AT&T “Ready2Go”

Tim led research, UX, Visual Design, and stakeholder reviews were central to my work with HTC/Dashwire, moving forward their design systems across their products and engagements with external clients. Orange, France’s largest mobile carrier, and Tim/Dashwire collaborated to design and develop a web application, Reflect. This system aggregates content via a mobile application on a […]

Digital Classroom

Wiley Publishing: Digital Classroom

Based out of Boston, MA, Wiley Publishing looked to design and develop an eLearning conduit to their extensive library of design and development-oriented courses and books. Over a 2 month period, Tim analyzed existing research and worked with senior stakeholders to design information architecture, interaction, and visual design systems across this omni-channel commerce multi-media strategy […]