Tag: Video

T-Mobile: Sales & Service Dashboards

To address T-Mobile’s focus on customer service, Tim consulted as the UX Lead conducting research, architecting wireframes, producing rapid prototypes, and designing visual systems and artifacts. Target users were located in remote call center environments as well as on-site retail locations. To accommodate multiple user-intents, Tim designed an omni-channel and modular design system aggregating multiple […]

Digital Classroom

Wiley Publishing: Digital Classroom

Based out of Boston, MA, Wiley Publishing looked to design and develop an eLearning conduit to their extensive library of design and development-oriented courses and books. Over a 2 month period, Tim analyzed existing research and worked with senior stakeholders to design information architecture, interaction, and visual design systems across this omni-channel commerce multi-media strategy […]