Tag: UX

Samsung Tizen Social App Store

Samsung: Tizen Mobile UX/UI

In support of the release of Samsung’s Tizen mobile development platform, Tim designed an information architecture and visual design system to deliver a location-based consumer mobile application, connecting users with others and enabling easy access to new content and software. Client: Samsung / Tizen (Deloitte Digital Consultant) Project: Samsung/Tizen App Store Role: Lead CX Designer […]

Customer Service Approach

Tim helped design a “Go-To-Market” approach around customer service, stakeholder engagement, data-visualization, predictive AI, social engagement, marketing, client-engagement, and many other challenging but interesting roles and requirements. Client: Restricted (Consultant @ Deloitte Digital) Project: Customer Service “Go-To-Market” Role: Lead CX Designer, Front-End Developer, Content Strategist, Subject Matter Expert Responsibilities: Work with Business and Strategy Stakeholders […]

The State Of Michigan: Healthcare Portal

Using Human Centered Design research, evaluation, design, and development techniques, Tim led the redesign of Michigan’s healthcare portal enabling better access to Medicaid, Medicare, and other services for those in need of medical insurance and benefits. Client: The State of Michigan Project: Redesign of the state Healthcare web portal Role: Lead CX Designer Responsibilities: Conduct […]