Tag: T-Mobile

Customer Service Approach

Tim helped design a “Go-To-Market” approach around customer service, stakeholder engagement, data-visualization, predictive AI, social engagement, marketing, client-engagement, and many other challenging but interesting roles and requirements. Client: Restricted (Consultant @ Deloitte Digital) Project: Customer Service “Go-To-Market” Role: Lead CX Designer, Front-End Developer, Content Strategist, Subject Matter Expert Responsibilities: Work with Business and Strategy Stakeholders […]

T-Mobile: Sales & Service Dashboards

To address T-Mobile’s focus on customer service, Tim consulted as the UX Lead conducting research, architecting wireframes, producing rapid prototypes, and designing visual systems and artifacts. Target users were located in remote call center environments as well as on-site retail locations. To accommodate multiple user-intents, Tim designed an omni-channel and modular design system aggregating multiple […]