Sales and Service Dashboards
Role: Lead CX Designer
Details: Working onsite in Bellevue, WA over 6 months, I was responsible for:
- Conducting workshops with the client and internal stakeholders
- Creating user-personas and customer journey maps
- Distilling results from previous workshops to establish information architecture, taxonomies and content strategy.
- Creating wireframes and and rapid prototypes demonstrating user-flows and interaction design
Result: Project Implemented. No further information is available.
View the proposal, process, and rapid-prototype screens (.pdf)
This .pdf was presented to broadly outline goals and perspective, present lo-fidelity screen designs, customer-personas and journey, sketches, and information.
Watch the introductory video (.mpg)
This short video was crafted to give a broad overview to our goals and engagement history.