Tag: Managment

T-Mobile: Sales & Service Dashboards

To address T-Mobile’s focus on customer service, Tim consulted as the UX Lead conducting research, architecting wireframes, producing rapid prototypes, and designing visual systems and artifacts. Target users were located in remote call center environments as well as on-site retail locations. To accommodate multiple user-intents, Tim designed an omni-channel and modular design system aggregating multiple […]