Credit Performance Accelerator
Role: Lead CX Designer
Details: Working onsite in San Francisco Monday through Thursday, I was responsible for:
- Conducting workshops with the client and internal stakeholders
- Creating user-personas and customer journey maps
- Distilling results from previous workshops to establish information architecture, taxonomies and content strategy.
- Creating wireframes (Illustrator) and walkthrough (Axure)
- Producing and animating a PowerPoint deck (at the request of the client) for presentation of their goals.
Result: Project Implemented. No further information is available.