Category: UX Design

Samsung Tizen Social App Store

Samsung: Tizen Mobile UX/UI

In support of the release of Samsung’s Tizen mobile development platform, Tim designed an information architecture and visual design system to deliver a location-based consumer mobile application, connecting users with others and enabling easy access to new content and software. Client: Samsung / Tizen (Deloitte Digital Consultant) Project: Samsung/Tizen App Store Role: Lead CX Designer […]

Customer Service Approach

While engaged with T-Moblie as a Senior UX Design Consultant, Tim helped developed a “Go-To-Market” approach around customer service, stakeholder engagement, data-visualization, predictive AI, social engagement, marketing, client-engagement, and many other challenging but interesting roles and requirements. Client: Restricted (Consultant @ Deloitte Digital) Project: Customer Service “Go-To-Market” Role: Lead CX Designer, Front-End Developer, Content Strategist, […]

Visa: Credit Performance Accelerator

Working with Visa stakeholders, Tim designed and delivered UX/UI recommendations to develop a new responsive web application. Based on various financial inputs, this app assists Visa business customers create create custom Visa credit card-offerings for their end customers/users. Tim led the UX Design team through Human Centered Design processes to rapidly craft research, wireframes, visual […]

The State Of Michigan: Healthcare Portal

Using Human Centered Design research, evaluation, design, and development techniques, Tim led the redesign of Michigan’s healthcare portal enabling better access to Medicaid, Medicare, and other services for those in need of medical insurance and benefits. Client: The State of Michigan Project: Redesign of the state Healthcare web portal Role: Lead CX Designer Responsibilities: Conduct […]

T-Mobile: Sales & Service Dashboards

To address T-Mobile’s focus on customer service, Tim consulted as the UX Lead conducting research, architecting wireframes, producing rapid prototypes, and designing visual systems and artifacts. Target users were located in remote call center environments as well as on-site retail locations. To accommodate multiple user-intents, Tim designed an omni-channel and modular design system aggregating multiple […]

Dashwire / HTC / Orange: “Reflect” & AT&T “Ready2Go”

Tim led research, UX, Visual Design, and stakeholder reviews were central to my work with HTC/Dashwire, moving forward their design systems across their products and engagements with external clients. Orange, France’s largest mobile carrier, and Tim/Dashwire collaborated to design and develop a web application, Reflect. This system aggregates content via a mobile application on a […]

Microsoft: PDC Conferences

As a UX Design and Technical Evangelist, Tim led UX/UI creative vision and production across web, mobile, print, and physical installments such as video, booths, signage, and others. Tim with his team to create a fluid design language, providing a unified system end-to-end — from ads, to website and sign-up, all the way to the […]

DX Universal Header & Screens

DevExpress: Creative Direction and Production

Directing DevExpress’s creative approach to software and marketing design, Tim crafted visual, interaction, and rapid-prototyping systems aimed to ensure consistent, useful design and development software. This design system also translated to print advertising, conference booth design, signage and video production. Tim established an Agile work environment and Human Interaction Design best practices to deliver research, […]

Digital Classroom

Wiley Publishing: Digital Classroom

Based out of Boston, MA, Wiley Publishing looked to design and develop an eLearning conduit to their extensive library of design and development-oriented courses and books. Over a 2 month period, Tim analyzed existing research and worked with senior stakeholders to design information architecture, interaction, and visual design systems across this omni-channel commerce multi-media strategy […]