Throughout my history within in the design industry, I’ve honed a specific interest and understanding of the fundamentals of Customer and User Experience & Omni-Channel Design as well as the nascent concepts around “The Internet of Things.” I want to continue to lead teams of designers and developers to create design and interaction vocabularies across platforms, personas, and environments for Enterprise, Government, and Technology entities, helping bring value to all.

Customer Experience Design, Manager, Deloitte Digital
(2013 – 2016)

During my tenure with Deloitte Digital I was afforded the opportunity to work with Fortune 50 companies across financial, technical, energy, mobile device, and telecom sectors, leading teams to design and develop B2B, B2C, and internal native and web-based applications.

I’ve led teams focused on projects across businesses’ eco-systems using trusted user experience research practices, and included sketching and envisioning, rapid-prototyping, user personas, customer journeys, low and high-fidelity prototypes, (responsive) wireframes, styleguides, research documentation, user-interaction models and materials all the way through to production. Team members often included business leadership and development, functional specifications, UX/UI, Visual Design, and front-end development.

With an interest in nascent technology and future-thinking design, I’ve led teams of designers and developers to create omni-channel experiences across responsive web experiences, native mobile applications, and platform-specific software.

Lastly, building on my experience with design and technology labs, conferences, software & web technology, and evangelism (below), I’ve been able to use a varied approach with multiple developing projects around “Internet of Things” (IoT) technologies such as Virtual and Augmented Reality, 360° 3D Live-Streaming Video, Leap Motion/Gesture Control, iBeacons. holograms, drones and others with the goals of ultimately providing leadership, expertise, and inspiration.

User Experience Designer and Evangelist, Microsoft
(2006 – 2011)

My responsibilities included HTML5 + CSS3, WPF, and Silverlight development of “next-gen” experiences in support of Microsoft’s focus on design and web standards. Of note was the Creative Direction for multiple digital experiences in support of Microsoft’s Internet Explorer 9, leading the creative direction for projects such as “Nevermind the Bullets,” “Floweroscope,” [site retired] and other examples geared to show the speed and compatibility with HTML5, CSS3 and other emergent web standards at the time.

I provided Creative Direction for Microsoft’s MIX, PDC, and TechEd conferences, helping Microsoft grow its brand and reach. Deliverables included, but were not limited to: prototype demo software and websites, the individual conference websites, supporting presentation decks, signage, video and content delivery, mobile applications, software, advertising, and more.

I also designed and produced prototype software and websites such as “The Archivist,” “Ai2Canvas,” “Flotzam” and others, as well as gave numerous public presentations across the globe — the U.S., Australia, Norway, and others focusing on technology, design, and development.

Tim consistently exceeded my expectations with his visual/creative design skills and his ability to quickly turn ideas into real, implementable and innovative solutions for the client.
Angel Vaccaro,
Digital Business & Strategy Leader for Deloitte Digital. Digital Leader for Technology, Media and Telecommunications

  • Art and Creative Direction
  • Team Leadership and Management
  • Omni-Channel Customer Experience (CX) Expertise
  • “Internet of Things” experience including work with Drones, Beacons, Virtual Reality, Augmented Reality, Location-Based Experiences
  • Customer / User Research, Personas and Customer Journeys
  • Taxonomies and Information Architecture Development
  • Visual and Interaction Design Creative
  • Rapid-Prototype and Content-Interaction Modeling
  • Client Engagement, Public Speaking and Presentations
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