About

I create Design & Interaction vocabularies across platforms, personas, and environments for Enterprise, Government, and Technology entities, helping bring value to all.

Throughout my history within in the design industry, I’ve honed a specific interest and understanding of the fundamentals of Customer and User Experience, Visual & Interaction Design, Omni-Channel & Responsive Design, as well as the nascent concepts around the “Internet of Things.”

In FTE, Consulting, and Freelance positions — I have also had the opportunity to work with amazing clients over the years including Microsoft, HTC, AT&T, Hasbro, and many, many others.

My responsibilities generally have included Customer-Facing presentations and guidance, customer research, customer journey mapping, user-personas, information architecture, wireframing, visual design, rapid-prototype development, public speaking, and team-leadership.


HISTORY
Customer Experience Design, Manager, Deloitte Digital
(2013 – 2016)

During my tenure with Deloitte Digital I was afforded the opportunity to work with Fortune 50 companies across financial, technical, energy, mobile device, and telecom sectors, leading teams to design and develop B2B, B2C, and internal native and web-based applications.

Clients included, but were not limited to, T-Mobile, Visa, HP, Wells Fargo, The State of Michigan Healthcare System, and many others.

I’ve led teams focused on projects across businesses’ eco-systems using trusted user experience research practices and including sketching and envisioning, rapid-prototyping, user personas, customer journeys, low and high-fidelity prototypes, (responsive) wireframes, styleguides, research documentation, user-interaction models and materials all the way through to production. Team members often included business leadership and development, functional specifications, UX/UI, Visual Design, and front-end development.

With an interest in nascent technology and future-thinking design, I’ve led teams of designers and developers to create omni-channel experiences across responsive web experiences, native mobile applications, and platform-specific software.

Lastly, building on my experience with design and technology labs, conferences, software & web technology, and evangelism (below), I’ve been able to use a varied approach with multiple developing projects around the “Internet of Things” (IoT) technologies such as Virtual and Augmented Reality, 360° 3D Live-Streaming Video, Leap Motion/Gesture Control, iBeacons. holograms, drones and others with the goals of ultimately providing leadership, expertise, and inspiration.


Creative Director, DevExpress
(2012 – 2013)

As the lead for a team of designers and developers, I developed a visual system across the company’s web-presence, demo-applications, print-marketing, and digital advertising.

Working with high-level ex-executives from Microsoft, I built a small team that was able to execute across various platforms, directing major changes in the company website, demo software across iOS, Android, and Windows platforms, and influence the direction toward where the company should be focusing.

As well, as part of the executive leadership team, I presented the company focus via speaking-engagements across the U.S. and Europe. The focus of these community-engagements spoke to multi-channel design, new technology (ie., HTML5 and CSS3), and design theory.


Senior UX Designer, Dashwire / HTC
(2011 – 2012)

While at Dashwire, my responsibilities included Creative and Art-Direction for multiple products, client-presentations and engagement, Information Architecture, design and front-end development, and workflow development.


Senior UX Designer & Evangelist, Vertigo Software
(2011 – 2011)

My teams designed immersive, complex, and beautiful user-experiences for websites, tablets, and mobile platforms and as the Senior Designer I helped guide and assist junior designers to design and develop User Interfaces and Experiences for large, well-known companies and charitable Foundations.

As the Senior User Experience Designer based in Seattle for Bay Area-based Vertigo, I was responsible for engagement and presentations to Seattle-based clients.


User Experience Designer and Evangelist, Microsoft
(2006 – 2011)

My responsibilities included HTML5 + CSS3, WPF, and Silverlight development of “next-gen” experiences in support of Microsoft’s focus on design and web standards. Of note was the Creative Direction for multiple digital experiences in support of Microsoft’s Internet Explorer 9, leading the creative direction for projects such as “Nevermind the Bullets,” “Floweroscope,” [site retired] and other examples geared to show the speed and compatibility with HTML5, CSS3 and other emergent web standards at the time.

I provided Creative Direction for Microsoft’s MIX, PDC, and TechEd conferences, helping Microsoft grow its brand and reach. Deliverables included, but were not limited to: prototype demo software and websites, the individual conference websites, supporting presentation decks, signage, video and content delivery, mobile applications, software, advertising, and more.

I also designed and produced prototype software and websites such as “The Archivist,” “Ai2Canvas,” “Flotzam” and others. I gave numerous public presentations across the globe — the U.S., Australia, Norway, and others — focusing on technology, design, and development.


Senior Designer, Razorfish
(2005 – 2006)

As a Senior Designer I was responsible for User Experience concept & design for clients such as Microsoft, Cingular, and GeekSquad. Of note was being the design lead, embedded on-site, for the redesign of Microsoft email service, Windows Live Mail (Hotmail).

Working with a team of Information Architects, Junior-Level Designers, and an amazing Creative Director, I was tasked with Design, Front-End Development, Project Management, and Client-Facing presentations and engagement.


Product Designer, Microsoft / MSN
(2004 – 2005)

As a contract Product Designer for Microsoft’s MSN Shopping group, I worked with a small group of designers, product managers, and business analysts to support MSN Shopping’s User-Interface design for current site: http://shopping.msn.com.

I also oversaw the development of design standards for MSN’s next-generation shopping site : http://beta.shopping.msn.com using HTML, CSS, & JavaScript coding and standardization of design elements, industry-standard design tools, and collaborative design methods to identify user-journeys, core tasks, feature sets and supporting visual design vision.

Lastly, I worked in conjunction with the nascent Windows Marketplace to develop content and design standards.

 

Tim consistently exceeded my expectations with his visual/creative design skills and his ability to quickly turn ideas into real, implementable and innovative solutions for the client.
Angel Vaccaro,
Digital Business & Strategy Leader for Deloitte Digital. Digital Leader for Technology, Media and Telecommunications

SKILLS
  • Art and Creative Direction
  • Team Leadership and Management
  • Omni-Channel Customer Experience (CX) Expertise
  • “Internet of Things” experience including work with Drones, Beacons, Virtual Reality, Augmented Reality, Location-Based Experiences
  • Customer / User Research, Personas and Customer Journeys
  • Taxonomies and Information Architecture Development
  • Visual and Interaction Design Creative
  • Rapid-Prototype and Content-Interaction Modeling
  • Client Engagement, Public Speaking and Presentations
  • HTML5, CSS3 markup as well as deep experience with Axure, Sketch, Principal, and all of the Adobe Creative Suite.
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