- Project: UX/UI Experience Design
- Roles: Senior CX/UX Designer
- Conduct research and engagement with customers, facilitating workshops with the client and internal stakeholders, users and customers
- Distill data from workshops and research to establish information architecture, taxonomies and content strategy.
- Create user-personas and customer journey maps
- Codify Information Architecture, Taxonomies, and User-flows
- Design rapid prototypes to ensure UX approach.
- Establish system-wide styleguides including technology architecture recommendations — to help designers and developers collaborate and push toward project goals
- Client and Stakeholder presentations
– Angel Vaccaro,
Digital Business & Strategy Leader for Deloitte Digital. Digital Leader for Technology, Media and Telecommunications
User Experience Design Consultant, Freelance & Contract
(2016 – Present)
As a UX Design Consultant, recently I have been contracting with companies to design and develop various B2B, B2C, and internal systems across responsive web and native mobile platforms. Companies I have worked with include Microsoft, Google, Nordstrom, and others.
Customer Experience Designer, Deloitte Digital
(2013 – 2016)
Engaging directly with clients on-site, I would often work end-to-end through the UX process, from research to engineering and delivery.
- Some clients for which I’ve consulted:
- JCPenney, Visa, T-Mobile, HP, Michigan Healthcare, Samsung, Others
- Client, User, Customer, and Stakeholder research
- Information Architecture and wireframing
- Rapid prototyping
- Team management
- Lots of travel
- Client-facing engagements, visual materials, research & data, and subject-matter-expert guidance
Creative Director, DevExpress
(2012 – 2013)
As the lead for a team of designers and developers, I developed a visual system across the company’s web-presence, demo-applications, print-marketing, and digital advertising.
Working with a great, brand new team, I designed experiences across various platforms, directing major changes in the company website, demo software across iOS, Android, and Windows platforms, and influenced the direction toward where the company should be focusing. This resulted in significant engagement metrics across social media and purchasing.
As well, as part of the executive leadership team, I presented the company focus via speaking-engagements across the U.S. and Europe. The focus of these community-engagements spoke to multi-channel design, new technology (ie., HTML5 and CSS3), and design theory.
Senior UX Designer, Dashwire / HTC
(2011 – 2012)
Across platforms, both native and responsive web, I architected design systems for Dashwire clients including AT&T, HTC, and Orange + Reflect (out of France.)
- Creative direction across web and mobile experiences. Using responsive design and mobile standard principles, the development of the web-based projects increased user-engagement by an average 32% over 4 product releases against previous versions.
- Stakeholder presentations to both Dashwire executives and the parent company’s (HTC) leadership around our approach to design and development for new features on the horizon, many of which were approved, developed, released, and increased user engagement. The highest numbers Tim saw were engagement with Orange France was an increase of 18% over 2 months. No further data is available.
- Interactive and video prototypes demonstrating the HCD approach, which brings clarity to stake holders, developers and quality assurance to understand the product and also helps engineering to efficiently iterate on features, performance, and new technologies, moving projects forward at a rapid pace while delivering a solid product to Dashwire’s clients.
User Experience Designer and Evangelist, Microsoft
(2006 – 2011)
I designed creative and immersive experiences as well as writing articles on behalf of Microsoft, helping evolve Microsoft’s focus on incredible design, impeccable code, and workflow between teams, bringing evolving and cost-effective solutions to customer needs.
- Creative Direction for Microsoft conferences including MIX, PDC, TechEd, and international versions of these events. Responsibilities included project management, UX/UI design, Visual Design, stakeholder engagement and presentations, print design, among others.
- UX/UI/Technical sessions at conferences including ReMix international conferences, video via http://channel9.msdn.com.
- “Lab” projects designed and developed to engage techno-enthusiasts and encourage the creation of new, valuable, and exciting digital experiences. Some of these projects’s user-base and engagement grew upwards of 55% year over year.
- Publishing bi-weekly articles on the Microsoft MixOnline.com site, I focused on design + development. The MixOnline site has since been retired.
- Leading the approach and design for the Microsoft Live Streaming + Twitter player, which subsequently was licensed by Major League Baseball (NLB) and later by the National Football League (NFL) and national news channels, we increased Microsoft’s presence, revenue, and excellence with technology and design.
- UX/Design Lead across multiple web-based projects built in support of the launch Internet Explorer 9, required strong collaboration with Technical Evangelists, the IE Team, and design agencies. The engagement was the first release of the browser which had full support for then-new web technologies such as HTML5 and CSS3, demonstrating deeper interactivity and fostering consumer and developer engagement.
Senior Designer, Razorfish
(2005 – 2006)
As a Senior Designer I was responsible for User Experience concept & design for clients such as Microsoft, Cingular, and GeekSquad. A project of note during this time was as the design lead, embedded on-site at Microsoft’s Mountain View, CA campus, for the redesign of Windows Live Mail (Hotmail).
Working with a team of Information Architects, Junior-Level Designers, and an amazing Creative Director, I was tasked with Design, Front-End Development, Project Management, and Client-Facing presentations and engagement.
Product Designer, Microsoft / MSN
(2004 – 2005)
As a contract Product Designer for Microsoft’s MSN Shopping group, I worked with a small group of designers, product managers, and business analysts to support MSN Shopping’s User-Interface design for current site: http://shopping.msn.com.
(1999 – 2001)
Design and development direction on internal tools including Intranet and Human Resources interfaces.
- Adobe CC
- Lots of other commonly used for office productivity and design …